Shared Inbox, Sales Pipeline, RAG AI Agent & Flow Builder — on the Official WhatsApp API
Stop running sales from personal phones. On Cloud API turns one WhatsApp number into a team inbox, a sales pipeline and an AI agent that knows your business — with 0% markup on Meta's rates and billing in PKR.
Meta Verified Tech Provider
Official WhatsApp APIOn Cloud API is a WhatsApp CRM for Pakistani sales and support teams, built on Meta's official WhatsApp Business API. One number becomes a shared team inbox with a drag-and-drop sales pipeline, a RAG AI agent trained on your own business content, a no-code Flow Builder and an Instagram inbox — with 0% markup on Meta's rates and payment via JazzCash, Easypaisa or bank transfer.
Start with the inbox and campaigns in your plan, then add the tools your team needs.
See every open lead as a card and move it from first enquiry to closed deal, so nothing sits forgotten in a chat thread.
RAG (retrieval-augmented generation) means the agent answers from your own product, pricing and policy content — not generic guesses.
Every customer chat lands in one inbox your whole team works from — no more passing one phone around.
Design how conversations run by dragging blocks on a canvas — no developer needed.
Instagram DMs and post/reel comments arrive as conversations next to WhatsApp, so social leads get the same follow-up.
Re-engage leads with approved templates and see what your team is actually doing.
The shared inbox and campaigns come with every plan. The Sales Pipeline, RAG AI Agent, Flow Builder, Instagram & Messenger inbox and Sales Manager dashboard are add-ons you can add to any plan — Standard, Growth or Scale. See pricing for plan details.
Chats arrive from Click-to-WhatsApp ads, your website, QR codes and Instagram — all in one inbox.
The RAG AI agent or a no-code flow answers first and asks the qualifying questions.
The lead is assigned to the right agent — by department, city, product or campaign.
The agent moves the lead through your stages, with notes and tags on the contact.
Approved templates bring back leads that went quiet, and managers track the numbers.
| Capability | WhatsApp Business App | On Cloud API WhatsApp CRM |
|---|---|---|
| Agents on one number | Limited linked devices | Shared inbox — 5 to 15 agents by plan |
| Sales pipeline | No | Drag-and-drop stages |
| AI agent trained on your data | No | RAG AI agent |
| Chatbot automation | Basic greeting / away messages | No-code Flow Builder |
| Instagram & Messenger in one inbox | No | Yes |
| Bulk campaigns | Limited broadcast lists | Template campaigns at scale |
| API & webhooks | No | Yes |
| Keep your existing number | — | Yes, via Coexistence |
Already on the Business App? Coexistence keeps your number and chat history — available on every plan. New to the API? Read what WhatsApp Cloud API is.
Send an order-confirmation template the moment an order comes in, let the customer confirm or cancel on WhatsApp, and move confirmed orders to dispatch. Connect Shopify to automate order, payment and shipping updates.
A flat platform fee, plus Meta's own per-message rates with 0% markup.
$9.99/ month
+ $18 one-time setup
$19.99/ month
+ $15 one-time setup
$29.99/ month
+ $10 one-time setup
| Message type | Meta rate (USD) | Our markup | You pay |
|---|---|---|---|
| Marketing | $0.0473 | 0% | $0.0473 |
| Utility | $0.0100 | 0% | $0.0100 |
| Authentication | $0.0100 | 0% | $0.0100 |
| Service (replies within 24 h) | Free | 0% | Free |
Meta publishes no PKR rate card — billed in USD. Meta rates verified against Meta's official rate card on 2026-07-14 — set by Meta and subject to change. Full plan details on the pricing page.
Still deciding? Our Pakistan-based team can walk you through it.
Talk to our teamA WhatsApp CRM turns WhatsApp into a sales and support system. Instead of chats living on individual phones, every conversation lands in a shared team inbox, each lead moves through a sales pipeline, and chatbots or an AI agent handle the first response — all on the official WhatsApp Business API.
On Cloud API plans start at $9.99/month. On top of that, Meta charges per delivered template message — in Pakistan $0.0473 for marketing and $0.0100 for utility messages — and replies inside the 24-hour customer window are free. On Cloud API adds 0% markup to Meta's rates, and you can pay via JazzCash, Easypaisa, Raast or bank transfer.
Yes. The shared team inbox lets several agents work the same WhatsApp number at the same time, with each chat assigned to one owner. Plans include 5 Agents on Standard, 10 Agents on Growth, 15 Agents on Scale.
RAG stands for retrieval-augmented generation. The AI agent looks up answers in your own business content — products, prices, policies — before replying, so customers get answers grounded in your information rather than generic guesses. It can qualify the lead and hand the chat to a human agent.
Yes. With On Cloud API's Coexistence service — available on every plan at no extra charge — your number stays active on the WhatsApp Business App while it is also connected to the CRM, and your chat history stays intact. On a standard API setup, a number has to be disconnected from the app before it can be connected.
Yes. The Instagram inbox add-on brings DMs and post/reel comments into the same workspace as WhatsApp, and you can reply publicly or privately. Facebook Messenger Page messages can be handled the same way. Like the other CRM add-ons, it can be added to any plan.
Every plan includes the shared team inbox, contacts, templates and bulk campaigns. The Sales Pipeline, RAG AI Agent, Flow Builder, Instagram & Messenger inbox and Sales Manager dashboard are add-ons — you can add any of them to the Standard, Growth or Scale plan, so you only pay for the tools your team uses.
No. You can use the WhatsApp Business API and CRM without the verification badge. Completing Meta business verification is still recommended, because it is what unlocks higher messaging limits.
Yes. Message templates, chatbot flows and replies can be written in Urdu, Roman Urdu or English, and our Pakistan-based team can support you in Urdu during setup.
It can help. Sending an order-confirmation message before dispatch lets customers confirm or cancel cash-on-delivery orders up front, so fewer unwanted parcels go out. How much it reduces returns depends on your products and how quickly your team acts on replies.
Shared inbox, sales pipeline and a RAG AI agent on the official WhatsApp API — live in 10 minutes.